Last updated: November 21, 2025

This Privacy Policy explains how Cozy Memories (“we”, “us”, “our”) collects, uses, discloses, and protects your personal information when you visit our website, interact with our content or advertising, place an order, or use our Services. By accessing our website or purchasing from us, you agree to the practices described below.

Information We Collect

We may collect the following categories of personal information: contact details (name, email, billing/shipping address, phone number); order and transaction information (products viewed, cart contents, purchases, returns, cancellations); payment information (payment method, transaction confirmation; full card details are processed by PayPal or Shopify Payments and never stored by us); account details (username, password, preferences); communications (emails, contact form messages, customer support interactions); device information (IP address, browser type, device identifiers, operating system, network details); usage data (pages viewed, site interactions, ad interactions, referral source); cookies and pixel data (ad performance, analytics, conversion tracking).

User-Uploaded Photos (Important Notice)

When you upload photos to create a personalized product:

• We use your photos only to produce your order.

• Your photos are permanently deleted immediately after production is completed.

 

How We Collect Your Information

We collect information directly from you when you place an order, create an account, or contact us; automatically through cookies, pixels, analytics tools, and your device; through advertising platforms (Meta, Google, TikTok, Pinterest); through Shopify, which hosts our store; through payment partners such as PayPal; and through fulfillment, shipping, and messaging service providers.

How We Use Your Information

We use your information to process and fulfill orders; provide customer support; manage and maintain your account; operate and improve our website; send order confirmations and shipping updates; deliver personalized advertising; measure ad performance; understand customer behavior; prevent fraud or unauthorized activity; and comply with legal obligations.

Advertising, Pixels & Cookies

We use cookies, pixels, and tracking technologies to operate our site, analyze performance, personalize your experience, support currency conversion, remember your cart, and deliver targeted ads. These tools may collect IP address, device identifiers, and browsing behavior. You may disable cookies in your browser, but some features may not work correctly.

Payment Processing (PayPal & Shopify Payments)

Your payment information is processed securely by PayPal or Shopify Payments. We do not store or access full payment card details. PayPal may perform fraud checks or identity verification according to its own privacy policy.

How We Share Personal Information

We may share your data with Shopify, PayPal, Shopify Payments, shipping partners, fulfillment centers, advertising platforms, analytics services, fraud prevention tools, our messaging provider, and government authorities if required by law. We do not sell personal information.

Messaging Service

We use a third-party messaging service to send updates and communication. Their privacy policy is available at: https://terms.pscr.pt/legal/shop/9cba21/privacy_policy

Children’s Privacy

Our Services are not intended for children, and we do not knowingly collect information from anyone under 16.

Security & Data Retention

We use reasonable security measures but cannot guarantee perfect security. We retain personal information only as long as necessary to operate our Services, fulfill orders, meet legal obligations, resolve disputes, or protect our business.

Your Rights

Depending on your location, you may have the right to access, delete, correct, or port your personal data; opt out of targeted advertising; or withdraw marketing consent. To exercise your rights, contact us using the information below.

International Transfers

Your information may be transferred outside your country. For EU/UK residents, transfers may rely on Standard Contractual Clauses or other lawful mechanisms.

Updates to This Policy

We may update this Privacy Policy to reflect legal, operational, or regulatory changes. The updated version will be posted on this page.

Contact Us

If you have questions or wish to exercise your privacy rights, contact us at: support@cozymemories.com